Paul Vigay takes Argonet helmBy Chris Williams. Published: 27th May 2004, 22:04:37 | Permalink | Printable
Pledges era of customer carePaul Vigay has taken the helm of ISP Argonet, with the aim of streamlining it for end users. As a vocal RISC OS advocate, Paul's website is already host to a great deal of networking information and resources, and he is also well known for his strong views on security and privacy.
"I'm taking over the day to day running of Argonet, which is becoming a separate business unit within Freedom2," Paul told drobe.co.uk today. "My initial aims are to install some new servers and houseclean the existing ones to give a much improved service, including spam and virus killing as part of the email service. I regard email as one of, if not the most important, aspects of the internet, so this is what I will be focussing on initially.
"Once email is reliable and people can trust it, I will be looking for additional improvements to existing services as well as listening to customer suggestions."
Argonet was once regarded as the ISP for RISC OS users and was part of Argo Group. In 2001, the ISP business was spun off to form Freedom2, which Argonet remained part of. Freedom2 was later snapped up by Imparo.
In an email to Argonet subscribers earlier this month, Freedom2's Andrew Foyle explained that because Freedom2 is currently focused on supplying "internet management servers" to schools, the Argonet side has been somewhat neglected in terms of new services and opportunities.
The email continued: "We are therefore delighted to announce that we are working on creating a separate business unit, within Freedom2, from which Argonet can develop its own offerings and services. This new business unit will be managed by Paul Vigay who will be known to Argonet customers, having provided technical support services for a number of years and who is also well known and respected in the RISC OS community."
While Paul hopes to have more details on his plans for the ISP by next week or so, he further commented: "One thing I'm aware of from the past is that many customers felt that their voices were going unheard by management, so I want to introduce a new era of better communication and support, with the introduction of regular news bulletins and customer mailings, so that subscribers feel like they are a part of the new improved Argonet."
Paul Vigay's website
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