New email lists for R-Comp software

Open to present and potential users

Links

Previous: Leaner, smaller Wakefield 2006 confirmed
Next: Archive booklets review part three

Discussion

I'm just wondering if the hermes list wouldn't have been better coveralling all DialUp/Netfetch issues too, because by design the mail (and news) fetchers are hidden away so people may not realise whether the problem is with the actual fetcher or the setup in DialUp/Netfetch. This might then remove some of the enquires the on the Messenger Pro list when end up there when people can't find a more appriopriate place. druck on 3/2/06 9:01AM [ Reply | Permalink | Report ]

Thanks for the suggestion Druck At the moment, the thing is that these are unnofficial lists (although monitored by the programmer) and we don't really want mailing lists becomming tech support forums. I much, ney, **MUCH** prefer to do tech support or answer questions direct. The purpose of these groups is so that Alan can get some idea firsthand of things, and give people somewhere to discuss ISPs/servers and printers etc. arawnsley on 3/2/06 11:31AM [ Reply | Permalink | Report ]

Its a good point that they are xxx-discuss rather than xxx-support. However I suspect that will be lost on a lot of people, as there is a strange trend in the RISC OS market of not asking the author or supplier of software for support directly, but to sent to mailing lists or newsgroups hoping that someone else might know, or the author might spot it amoungst all the other noise. druck on 3/2/06 11:41AM [ Reply | Permalink | Report ]

My experience with the Grapevine mailing list is that on the whole people do not use it as a substitute for technical support. Bugs are sometimes reported on the list, usually with a "sorry, never got round to reporting this before" but it's not the general rule and anyway I would rather know about the bugs than have them kept quiet for another year. The main value for me is that I get to listen to what people think about the software and what they want from it in the future, and to let them know that I'm listening. inchiquin on 3/2/06 12:02PM [ Reply | Permalink | Report ]

'druck' I take your point about users not contacting authors direct, but I will often ask a question on a mail list in order to help clarify my problem. In this way I hope that the authors valuable time is not wasted in fielding my silly questions. Eddie on 3/2/06 11:03PM [ Reply | Permalink | Report ]

For reference, I'd always rather answer a "silly" question via email direct, than have someone not ask. Often large problems can be avoided if something simple is answered early on arawnsley on 4/2/06 1:19PM [ Reply | Permalink | Report ]

Please login before posting a comment. Use the form on the right to do so or create a free account.

Search the archives

Today's featured article

South East 2008 show round up
News from the event in the south of the UK
 42 comments, latest by diomus on 9/11/08 8:45PM. Published: 19 Oct 2008

Random article

Select takes aim at ROMs
That's the plan for Select 4
 37 comments, latest by southerner on 25/05/03 12:16AM. Published: 20 May 2003

Useful links