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New email lists for R-Comp software

By Chris Williams. Published: 3rd Feb 2006, 07:11:00 | Permalink | Printable

Open to present and potential users

Discussion forums for users of UniPrint and Hermes have been set up by developer Alan Wrigley. The Yahoo hosted mailing lists are not officially supported by R-Comp, the publisher of the software packages, and are aimed at both current users and potential users.

UniPrint allows RISC OS applications to print to any printer using a networked Microsoft Windows PC and the driver software installed on that machine. It can also launch and open web pages and files on the PC from the RISC OS desktop.

Hermes is a client that sends and receives email and can also handle RSS feeds; it's employed by a few R-Comp Internet products or can be used separately as a replacement to other popular utilities, such as POPstar.

Links


To subscribe, fire an email at:
hermesdiscuss-subscribe [at] yahoogroups [dot] com uniprintdiscuss-subscribe [at] yahoogroups [dot] com

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Discussion

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I'm just wondering if the hermes list wouldn't have been better coveralling all DialUp/Netfetch issues too, because by design the mail (and news) fetchers are hidden away so people may not realise whether the problem is with the actual fetcher or the setup in DialUp/Netfetch. This might then remove some of the enquires the on the Messenger Pro list when end up there when people can't find a more appriopriate place.

 is a RISC OS Userdruck on 3/2/06 9:01AM
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Thanks for the suggestion Druck :) At the moment, the thing is that these are unnofficial lists (although monitored by the programmer) and we don't really want mailing lists becomming tech support forums. I much, ney, **MUCH** prefer to do tech support or answer questions direct. The purpose of these groups is so that Alan can get some idea firsthand of things, and give people somewhere to discuss ISPs/servers and printers etc.

 is a RISC OS Userarawnsley on 3/2/06 11:31AM
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Its a good point that they are xxx-discuss rather than xxx-support. However I suspect that will be lost on a lot of people, as there is a strange trend in the RISC OS market of not asking the author or supplier of software for support directly, but to sent to mailing lists or newsgroups hoping that someone else might know, or the author might spot it amoungst all the other noise.

 is a RISC OS Userdruck on 3/2/06 11:41AM
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My experience with the Grapevine mailing list is that on the whole people do not use it as a substitute for technical support. Bugs are sometimes reported on the list, usually with a "sorry, never got round to reporting this before" but it's not the general rule and anyway I would rather know about the bugs than have them kept quiet for another year. The main value for me is that I get to listen to what people think about the software and what they want from it in the future, and to let them know that I'm listening.

 is a RISC OS Userinchiquin on 3/2/06 12:02PM
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'druck' I take your point about users not contacting authors direct, but I will often ask a question on a mail list in order to help clarify my problem. In this way I hope that the authors valuable time is not wasted in fielding my silly questions. :-)

 is a RISC OS UserEddie on 3/2/06 11:03PM
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For reference, I'd always rather answer a "silly" question via email direct, than have someone not ask. Often large problems can be avoided if something simple is answered early on :)

 is a RISC OS Userarawnsley on 4/2/06 1:19PM
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