RiScript in delivery delay shameBy Chris Williams. Published: 29th Apr 2006, 23:10:35 | Permalink | Printable
When silence is not goldenRiScript customers have spoken of their frustration with contacting the software's developers, and in at least one case, had difficulty in receiving the product they paid for. Emails have been known to go unanswered for weeks, while others have had to wait patiently for unlock codes for RiScript's copy protection system.
RiscPC user Charles Duckworth said he paid for a new copy of the PDF authoring package nearly a fortnight ago, but has yet to be given a working copy of the software. On Thursday evening, Charles was personally emailed a copy of the product - within hours of drobe.co.uk contacting the RiScript developers Roeland van den Bos and Jeroen Medema to hear more about the situation.
Charles is now awaiting a key to satisfy the anti-piracy system in RiScript. Usually, punters download the software from the RiScript website and are sent an unlock code in a separate email. After the initial silence from the developers, Charles feared the pair had ceased trading and he would have to wrangle a refund from PayPal.
He said: "It's been about 10 days since I paid, and two since I was emailed the files. I did not get the download code - Roeland sent them directly, but without the unlock codes - the files produce an error saying 'Licence error 9'. I have written again, but I've had no reply.
"I was hoping to work on things [with RiScript] this weekend, but there are plenty of other things to keep me busy."
The RiScript website is registered in the name of Roeland - his address and a contact telephone number can be found here. RiScript's authors were unavailable for comment.
Their website reads: "We have been developing RiScript for over 15 years now. After being available commercially via several distributors in the past, RiScript is now available directly from its developers."
RiScript 5 was released to much fanfare in August last year. The latest version, 5.02, was made available during Christmas 2005, and there are plans for CMYK sprite support and text searching in the next release.
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