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Iyonix support list dumps Smartgroups

By Chris Williams. Published: 3rd May 2006, 01:16:56 | Permalink | Printable

New provider makes postings public for all

Sending out an SOS, sending out an SOS to the worldThe official Iyonix support mailing list has moved to freelists.org after Castle ditched fault riddled Smartgroups. The change in provider means future discussions on the mailing list will be open for the whole world to read, whereas previously messages were kept private to Iyonix owners only.

The mailing list provides a direct line to Castle and fellow Iyonix users for punters facing problems with RISC OS 5 and their hardware. Castle staff are known to post Iyonix related news to the list, bypassing the usual announcement channels. The busy list also carries advice and solutions from users, and a search is now on to find a new home to store the past mailing list archives. Past message archives remain locked away on the Smartgroups website.

Castle's John Ballance told users this evening: "Please note that the group archives on freelists.org are open to all viewers, though email addresses are 'masked'.

"Please take care with any sensitive postings and be aware that others could now see them, whereas in Smartgroups, the archives are private to the group."

RISC OS mailing lists hosted by Smartgroups, including RISCOS Ltd's Select support list, have suffered from lost or delayed postings for a number of weeks. The Wanadoo owned company acknowledged there were faults affecting the mailing lists it provides.

A Smartgroups spokesperson said: "We are sorry that some members are experiencing email delays of up to seven days. We are seeking a solution but in the meantime if you are experiencing long delays please note you will be able to view messages on the Smartgroups website."

• The Messenger mailing list opened its archives at the start of April. Lead developer Mark Sawle emailed subscribers with details on how to opt out of appearing in the public archives.


Iyonix support mailing list - with handy RSS feeds

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If anyone has a mailing list with Smartgroups, I recommend they also move it as soon as possible. Since Smartgroups was sold to FreeServe now Wanadoo it has gone down hill rapidly, and really has reached rock bottom.

Over the last few months each posting has taken longer and longer to appear, first 1 day, then 2, then a week. I sent an email complaining about the week delay to Iyonix-Support, and it took 18 days to get there! Its entirely pointless being on a support mailing list and trying to answer peoples questions if the replies take so long to arrive, the question gets asked several more times before a dozen answers turn up at once.

Even when Smartgroups was bothering to deliver email, they would often be filtered out by mail relays because they'd got themselves on the spamcop real time blacklist, and were clueless on how to take action to stop this. Their lack of anyone technically competent meant their downtime was a complete joke, taking the service off the air entirely to perform upgrades, usually for a day, but regularly between 2 and 10 days.

Furthermore Smartgroups have deleted two of my mailing lists without warning, loosing the members list, email archive and website contents, and have no way to restore them, either they dont have backups, or don't know what they are. The last such list was riscos-graphicscards, which just wasn't there anymore when I went to look for it. Several emails should have been sent warning me of low traffic and eventual deletion, but given how long it takes them to deliver emails, they might still arrive in a few months time.

This is so different from the company that originally set it up, who were highly competent, dedicated on providing a useful service, and RISC OS friendly in to the bargain. Luckily they have gone on to better things, and now Smartgroups under Wanadoo really does deserved to die, so defect now.

 is a RISC OS Userdruck on 3/5/06 9:22AM
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I use to enjoy using SmartGroups more than the Yahoo or Google Groups nowadays.

The FreeLists chat site I tried this afternoon, but had no luck getting it to work for me.

I registered with FreeLists, got an access long number in my email but when I use it I only get the ERROR message.

I put my email in (but no password as it tells me to do) and click LogIn to bring up FREELIST Web LogIn, and enter email address again (no password) and it brings up the... Authenticate your Identity..... and it says.... To authenticate your identity, please provide the authorization string that was mailed to your address at [my email here] Auth String: [my number here]

So I put my Authenticated Identity number they sent me in my email but ERROR - COOKIE MAY BE FORGED comes up each time.

Any ideas what to do here?

I'm using Firefox on my XP Laptop.


 is a RISC OS UserSawadee on 3/5/06 11:52AM
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Hi All.

Dis-regard my last posting, after trying to register with FreeList 6 hours ago, I now just received the correct access number in my email.

The first number in my email when I first registered must have just been a registration number and not authenticated code number which is much bigger and complicated.


 is a RISC OS UserSawadee on 3/5/06 12:06PM
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What I've never understood is the need to use the likes of Smartgroups in the first place. My own hosting is, by comparison to the likes of Castle's (probably!), cheap as chips, and includes perfectly good mailing list facilities[1] - so I'm amazed they don't have such facilities with their domain(s). And the same applies to other RISC OS related mailing lists as well.

In some cases, the need for a mailing list provider is clear - Druck's graphics card list, for example, where it's an end user who set up a mailing list. But not all.

I used to run the WebChange mailing list using the facilities that came with my hosting package - the only reason the list no longer exists is simply because people insisted on emailing me directly with any questions, rather than sending them to the list, so the list didn't see much (if any) traffic.

At the end of the day, I take the view that you get what you pay for - use a free mailing list provider, expect a quality of service that matches the price they charge.

[1] And last time I checked, the web interface worked in RISC OS browsers such as NetSurf.

 is a RISC OS UserVinceH on 3/5/06 1:49PM
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Another important point that Martin Wuerthner has pointed out is:

Individual settings could not be transferred from smartgroups, it is easy [for users] to change the settings for the new list, much simpler than changing SmartGroups settings.

If you just want web access, then simply go to [link] enter your e-mail address and choose "Turn vacation mode on". This will leave you a member of the new list (so you can post), but you will not receive any e-mails.

You can read the list archive at the same web location.

 is a RISC OS Userchrisevans on 3/5/06 5:33PM
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@VinceH: I completely agree. Every respectable company has its own bbs with email-gateway or mailinglist with web-frontend nowadays. Services like SmartGroups are for amateurs and probably sell user-data on to other companies. I once created a new email address, left it un-used for a few weeks and then used it to register a SmartGroups account. For the many weeks before that, no spam was sent to that account. A few days after I signed on to Smartgroups, there were thousands of spam mails, most of them related to the topic of the group I signed up to. Note, that I had not used it to post anything to that group.

 is a RISC OS UserJGZimmerle on 3/5/06 9:08PM
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What is this mailing list provider like any good?

 is a RISC OS UserRevin Kevin on 5/5/06 2:50PM
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