Don't rely on Drobe, says R-CompPublished: 6th Jun 2006, 00:41:35 | Permalink | Printable
It's lies, damn lies and editorial policyFlame of the weak | Over the years, your humble drobe.co.uk contributors have been called all manner of things, from 'sinister' to 'childish' to 'gutter snipe trash'. It's all water off a duck's back of course, but every so often we come across something that still causes a few eyebrows to raise. In response to someone asking about missing software update announcements from R-Comp on the unofficial Messenger Pro support mailing list, Andrew Rawnsley of R-Comp posted the following email. The emphasis is our own.
It turns out a few Messenger Pro 2 users were left wondering why they hadn't heard about Messenger Pro 4 - a new version of the popular email and usenet client that was meekly introduced earlier this year.
Apparantly though we can't be relied upon for news, whereas other outlets that republish positive publicity announcements verbatim are a-ok. Whatever happened to 'no news like bad news'? Sheesh.
Date: Sun, 28 May 2006 19:08:48 +0100
From: Chris Hughes
To: Messenger mailing list
Subject: Missing announements re- new versions etc. Message from R-Comp
I have been asked to pass the following message from R-Comp on as an official 'announcement'. Since they don't read the mailing list (which is an unoffical list anyway.) Regarding the issues raised by some people about being notified or not of upgrades etc.
To avoid being accused of spamming users of old versions, who for whatever reason have chosen not to upgrade, we only send "new chargable upgrade" announcements to users of the previous version. The reasoning behind this is that some users leave the platform, and regard our emails as spam. The rest tend to have a reason for notupgrading, and hassling them is usually not appreciated.
All upgrades are announced on comp.sys.acorn.announce and anyone interested in RISC OS should treat that as their definitive source of information. You should not rely on drobe or iconbar, as they are rather selective of which press releases they post.
Finally, Archive's Products Available is also included in our press-release distribution, and they are very good at publishing press releases.
If you don't receive upgrade notifications, it means one of two things
- you have changed your email address, and not notified us (the mostcommon reason), or that your ISP/spam filter is blocking our emails. Note that all our upgrade notifications are sent BCC so your own email address will not be visible.
Customers purchasing old versions of software (eg. v2 when v3 is out) will not receive any automatic upgrades because upgrades are only ever issued for the latest version. Additionally, do not expect upgrades if you buy a product late in its lifetime. Purchasing a product more than 6-12 months after release is unlikely to yield many free updates (but they do sometimes happen - GV2 received two upgrades recently some 2 years after release!).
With specific reference to the chap on 2.62 of Mpro, having checked the customer database, most of his products are several versions out of date (eg. DialUp1, Mpro 2 etc, no NetFetch). However, he should have received an email about HTMLEdit Studio 6 recently (just before Wakefield) which would have been sent to his poppy-land.co.uk address.
If that didn't arrive, it might also explain why other notificationshaven't arrived.
We are aware the website is currently out of date regarding Mpro 4 (initially intentional, because we wanted to ensure Mpro 3 customers were given priority access to v4. This was done because we were conscious that it had "only" been 15 months since v3.00). Subsequently our workload before/after Wakefield has taken its toll, and updating the website is on the to-do list.
I trust this clarifies the situation regarding upgrade announcements.
If anyone has specific questions, they should always write to us direct (which will result in an answer) rather than posting to newsgroups/mailing lists, as we will not see those.
"It was quite simple. All that was needed was an unending series of victories over your own memory. 'Reality control', they called it" -- George Orwell, 1984
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