Select subs asked to renew despite no Select 4Published: 17th Jun 2006, 23:22:15 | Permalink | Printable
Two years pass since release of Select 3Subscribers to the RISC OS Select scheme were surprised to receive letters this month from RISCOS Ltd asking them to resubscribe even though they haven't seen a new release in two years. The annual scheme last sent out a new version of RISC OS 4 in June 2004, but further development stalled after cash-strapped ROL spent its resources on court battles, according to the company.
The demand for more money comes after others complained they were unable to place new orders with RISCOS Ltd., and alleged ROL were difficult to communicate with.
One Select user said: "Today I received my subscription renewal letter. I thought there was going to be an extension to the subscription period to allow for a release, just after Wakefield."
ROL have previously stressed that the subscription money was used in 2005 to pay for a 32bit version of RISC OS 4 and the development of Select 4.
A RISCOS Ltd spokesman said: "Subscription renewals are still sent out on the Anniversary of the renewal date. The actual renewal date is extended by three months if paid on the due date.
"All renewals are automatically extended by three months for access to the web site, so they don't expire until three months after the original renewal date."
Meanwhile, while the company has gained a Skype address for customers to call them freely over the Internet, at least one punter has struggled to get in touch with ROL. After sending various emails about an order for RISC OS 4.39 ROMs, new user John Hogg told others of his frustrations on a RISC OS forum.
He said: "Do ROL actually want to sell their product to customers, or what? No wonder RISC OS is struggling if this is any reflection of anyone else's experience.
"I think I'm giving up. I bought a RiscPC to get back into RISC OS and see how I got on with it, but I'm not spending any more time or money if the company who are supposed to be selling it can't even reply to a sales enquiry."
Users are recommended to call RISCOS Ltd, rather than email them. ROL earlier held off a rebellion of angry subscribers in October 2005.
• RISCOS Ltd have silently sneaked a copy of the Select 4 feature list out onto their website. The PDF is the leaflet distributed previously at shows and later transcribed on drobe.co.uk.
RISCOS Ltd website
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