The problem with awfull "support" is also noted with certain UK-developpers. I've personally encounterd lack of interest from even Stuart Tyrell regarding his PS2-i/f. The problem is that currently it are just THESE guys who supposedly drive developments in RISC OS.
As far as I am concerned the only 2 vissible companies that I find worthwhile in the RISC OS market are Castle Technology (because they don't talk but DELIVER) and R-Comp (at least for the products that Andrew had input in like HTML-studio). Unfortunatly some products from RComp really suck (WebsterXL to name the prime example) which decreases their credibilty.
OFcourse there are some individuals like mr. Pillings and Mr. Würthner whom I also consider amongst "the good guys". But these don't get a lot of "airplay"... unfortunatly.
Sorry but I used to like the market and the ppl developping for it but that was a long time ago. In fact if this continues then I have no other choice but to revert to Apple for my future computing needs. This will also mean the end of my company as a long time RISC OS supporting and former official dealer.