ROL have done one major and useful thing and that is release the original RISC OS 4. Since then, all they have done is prat around with ludicrous subscription schemes and ugly rounded buttons.
Jeremy is spot on. ROL have consistently refused to work on anything remotely useful to the long-term future and immediate useability of RISC OS, such as a good media player, Web browser, printer drivers. Oh yeah, and 32bit. Why did MW Software have to port GIMPrint? ROL should have done that in order to make RISC OS compatible with more modern printers. Why is Mr McEwan working on a media player? One should be supplied with the OS. The list goes on.
With ROL now sidelined as irrelevant, it's more a question of whether Castle Technology decides to look at Windows and MacOS and see what gaps in RISC OS need plugging and then go forth and plug. For while such things as media players aren't strictly part of the OS, if all other OSes come with them bundled for free, then RISC OS needs to do so, too.