imj: Problem is, they may have installed a rootkit or similar, which are actually quite difficult to get rid of remotely. Pepperfish tend to have serial consoles on their machines. I suppose we should also keep a Debian CD in the CD-ROM too, so we can boot off it if need be.
Do TIB still run Mandrake? If so, *why* on earth do they? I'm sure Pepperfish would be willing to host TIB for a small fee.