Initially I thought that same thing, but now I tend to understand better. The RISC OS market is a whole (even though a certain devide still exists) and different manufacturers / producers do have to deal with each other and their actions. In this sense, when one manufacturer chooses to hurt a customer, it affects the whole market.
In the end it all depends on point of view and I can understand 'Fred' losing trust, because it only demonstrates a 'breakline' within the RISC OS community. Remember this has been a stressful episode for Fred and it has damaged the image of RISC OS, because MicroDigital was / is part of it.