Anti-piracy? What? Parrots, buried treasure and the seven seas, or just a stupidly misused term for people talking up some class of alleged copyright infringement in an attempt to lobby for the pollution of the criminal courts with questionable civil misdemeanour cases.
Anyway, I can't see how people still put up with this kind of intrusive "copy protection" nonsense, even in the cheerleader-happy RISC OS scene. Impression dongles, Vantage and its defunct corporate sponsor, users left high and dry: people would do better to sponsor non-proprietary alternatives to VRPC rather than be messed around by such 1980s-style software dinosaur attitudes.
And as for the refund, perhaps Mr Torrens' credit card company's influence can be brought to bear on VA given that he's been charged for a product that he can't actually use and apparently doesn't have. Perhaps VA want the police to raid Mr Torrens' home/business, BSA-style, in order to "safeguard their intellectual property" - if so, let there be heaped a steaming pile of shame on them, with Mr Torrens' credit card company slowly rubbing it in all over.