AMS: "thank god no one in Linux-land behaves like that eh "
This isn't about Linux: it's about what the average punter should or shouldn't have to put up with. Some people love their corporate role models so much that they put up with anything (in the Apple scene this can mean getting sued by Apple, for example). Given various cautionary tales on this side of the fence, you'd expect the RISC OS scene to have grown up, too.
JohnCollins: "As, like the rest of us, you don't actually know the full story. IMHO you obviously have a grudge against VA or the company. I find your comments stupid and childish!"
I only know what I've read in this case, but if that's an adequate reflection of the facts then I stand by what I've written. I don't have a grudge against VA, but like any business they should expect criticism of their practices where these may conflict with fundamental consumer rights. You may find my remarks stupid and childish, but you're the one apparently standing in the playground, given the level of critique coming from your direction.
"Mr Torrens and some of yourselves obviously have no respect or understanding as to why software is protected or why it comes with licence conditions. VA are not the only ones to do it."
Well, I'm fully aware of the relationship between copyright and licensing, since such issues are largely a constant throughout the open and proprietary software universes. What your simplistic rhetoric ("Free use of VA, is that what you want?") fails to address is that by refusing to refund Mr Torrens on mere suspicion, VA may well be acting dubiously at best, unethically in the eyes of the casual observer, and possibly illegally in the light of consumer law.
But anyway, I wouldn't have touched software with such draconian protections in the first place. When the RISC OS scene finally consists of just two people - one developer and one user - I'm sure the same old tired, short-term-thinking reward systems will still rule the day.