Can we confirm that "Castle were not available for comment" is a genuine statement?
If it is, then I'm sorry but that's just not good enough.
People are spending over a THOUSAND pounds at a time with this company. Others have spent this money with you in the past and are waiting on your next move for a major purchase. You cannot treat customers like this and expect to be regarded as an fair and decent company.
If there is a not future for RISC OS then *please* Castle can you have the decency and basic respect for people to say so. Witholding like this has caused immense damage already.