Yes, the site simply is a mess, but in all fairness I don't think RISCOS Ltd is taking our comments seriously. Criticism on the design of their website date back for years, but it has only become worse. ROL just doesn't seem to listen to comments here, however constructive they may be. After all, this is a 'RISC OS basher' website.
I completely understand your comment - their site is a relic, a labyrinth of incomplete, dated, unclear and misleading information. I don't think many RISC OS users visit often or are happy with it. Like you said, when asked about RISC OS, I refer to either the ROOL site or Wikipedia. It's just a great shame RISCOS Ltd occupy the riscos.com domain with such a mess. They seem to live in their own little world, without any concept on the importance of a decent website - especially in a tiny market with users scattered all around the world. As we both pointed out in the past, not everyone can easily make it to the various trade shows.