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not_ginger_matt: I agree - this change needs to happen, and they shouldn't be disabled by default.

Users by and large aren't stupid, but some are (most of us know the technical reasons for this; I'm not sure all users know).

These users will try to run a 26-bit application, and wonder why it crashes. They'd then either contact the developer, or (possibly and) A9 support. A9 aren't a large company (I work for a smallish company that develops very technical software - we have a 2.5-man support team of about 60 staff in total), and any support call like this would be a drain on the resources (especially if the user does not know the difference between a 26-bit and 32-bit application). In fact, given A9's size, I wouldn't be surprised if the developers would be doing support (we used to).

In our company, we have a fairly extensive support site (over 300 articles), but despite this, between 5 and 10% of all our queries are things that have already been answered on the support site (we classify these as "Tier 1" support). It's not enough to have documentation somewhere as to how to fix the problem - users don't read it.

We've added things into our software to reduce the level of support by identifying problems, and either fixing them on-the-fly, or reporting them in a way that tells the user what is going on.

Adding the erroring of non-32-bit-marked AIF headers into Select-32 is analogous to this - if a user understands what they're doing, and the application really is 32-bit, then users can disable this feature. My concern is that it's too easy for users to do this - and some users will just set this option without understanding why they need to do it. Therefore it'll get one or two applications working, but they'll find an application which isn't really 32-bit, and this'll crash - and support will be called...

 is a RISC OS Usertribbles2 on 3/7/06 11:38PM
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