RiScript in delivery delay shameBy Chris Williams. Published: 29th Apr 2006, 23:10:35 | Permalink | Printable
When silence is not goldenRiScript customers have spoken of their frustration with contacting the software's developers, and in at least one case, had difficulty in receiving the product they paid for. Emails have been known to go unanswered for weeks, while others have had to wait patiently for unlock codes for RiScript's copy protection system.
RiscPC user Charles Duckworth said he paid for a new copy of the PDF authoring package nearly a fortnight ago, but has yet to be given a working copy of the software. On Thursday evening, Charles was personally emailed a copy of the product - within hours of drobe.co.uk contacting the RiScript developers Roeland van den Bos and Jeroen Medema to hear more about the situation.
Charles is now awaiting a key to satisfy the anti-piracy system in RiScript. Usually, punters download the software from the RiScript website and are sent an unlock code in a separate email. After the initial silence from the developers, Charles feared the pair had ceased trading and he would have to wrangle a refund from PayPal.
He said: "It's been about 10 days since I paid, and two since I was emailed the files. I did not get the download code - Roeland sent them directly, but without the unlock codes - the files produce an error saying 'Licence error 9'. I have written again, but I've had no reply.
"I was hoping to work on things [with RiScript] this weekend, but there are plenty of other things to keep me busy."
The RiScript website is registered in the name of Roeland - his address and a contact telephone number can be found here. RiScript's authors were unavailable for comment.
Their website reads: "We have been developing RiScript for over 15 years now. After being available commercially via several distributors in the past, RiScript is now available directly from its developers."
RiScript 5 was released to much fanfare in August last year. The latest version, 5.02, was made available during Christmas 2005, and there are plans for CMYK sprite support and text searching in the next release.
Previous: Wakefield 2006 theatre preview
Next: Dispute over 'intrusive' VRPC copy protection
DiscussionViewing threaded comments | View comments unthreaded, listed by date | Skip to the end
Please login before posting a comment. Use the form on the right to do so or create a free account.
Search the archives
Today's featured article
Prototype affordable Braille display in development
A low-cost computer-controlled Braille board has been prototyped by a RISC OS-using university student. Undergraduate Edward Rogers hopes to sell his completed units for as little as 200 quid each to schools and families to allow more blind children to continue learning Braille. And he said he wanted to launch his venture using RISC OS-powered kit before offering a package for other platforms.
10 comments, latest by epokh on 27/6/09 12:49PM. Published: 22 Nov 2008
A9 public presentation tomorrow
Some further details on A9home, plus screenshots
19 comments, latest by Col1 on 16/12/04 1:49PM. Published: 14 Dec 2004
News and media:
RISCOS Ltd •
RISC OS Open •
MW Software •
Advantage Six •
CJE Micros •
Liquid Silicon •
Chris Why's Acorn/RISC OS collection •
The Register •
The Inquirer •
Apple Insider •
BBC News •
Sky News •
Google News •