sawadee:"My response to negativeness from staff with the computers is that the computer at fault is not 'the computer', but it is 'the Microsoft'!"
I suspect there is some more deep-rooted psychology at work in this situation. In my experience, people use such phrases as an excuse: "oh, the computer deleted my work"; "stupid computer won't display my picture"; "the computer's lost my spreadsheet". Because such excuses have become so accepted, no-one even trys to find a solution to the problem as it would rob them of their favourite moan!
Of course, teach those people to use RISC OS and they won't like it - because they can't blame an inanimate object for their mistakes any more