This claim that only 18 users are interested sounds like an excuse for doing nothing to me, since just from reading the forums it is clear that there is much more support than that! Even if some of the support is conditional on what the product actually does for us. It sounds to me as if ROL don't want to do it. If this is the case, all well and good, but they should at least tell us. Then maybe we should be looking to Castle to pick up Merln again.