I bought VA some time ago, knowing it was a protected product. I did ask Aaron why it was not sold fully working for a period of time, and then if activation was not done it would stop working, much like windows XP does. I was told this was not possible.
What I did not realise is that the way this protection has been implemented leaves me unable to configure my laptop how I want to, when I want to, without stopping VA working.
I put up with this, and with the two problems I have with VA because it is simply a product I need which allows me to mostly do what I need to on a laptop.
I know what it's like to phone Aaron only to find there is no answer, but I have found he does phone back if you leave a message.
Support for VA from a personal point of view I have found to be excellent, but only if what you're thinking happens to agree with what Aaron's thinking.
So there you are, if you want to use VA pay the money and enjoy. If not get a refund. As I said, I find the benefits of VA are greater than it's little quirks.